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NOTICE OF PRIVACY PRACTICES THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU AS A CONSUMER, UTILIZING THE SERVICES OF THIS AGENCY, MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO YOUR INDIVIDUALLY IDENTIFIABLE HEALTH INFORMATION. PLEASE REVIEW THIS NOTICE CAREFULLY. A. OUR COMMITMENT TO YOUR PRIVACY FULTON COUNTY OFFICE FOR AGING is dedicated to maintaining the privacy of your protected health information (PHI). In conducting our business, we will create records regarding you and the services we provide to you. We are required by law to maintain the confidentiality of health information that identifies you. We also are required by law to provide you with this notice of our legal duties and the privacy practices that we maintain in our agency concerning your PHI. By federal and state law, we must follow the terms of the notice of privacy practices that we have in effect at the time of your care. We realize that these laws are complicated, but we must provide you with the following important information:
The terms of this notice apply to all records containing your PHI that are created or retained by FULTON COUNTY OFFICE FOR AGING. We reserve the right to revise or amend this Notice of Privacy Practices. Any revision or amendment to this notice will be effective for all of your records that our agency has created or maintained in the past, and for any of your records that we may create or maintain in the future. Our agency will post a copy of our current Notice in our offices in a visible location at all times, and you may request a copy of our most current Notice at any time. B. IF YOU HAVE QUESTIONS ABOUT THIS NOTICE, PLEASE
CONTACT OUR PRIVACY OFFICER AT: C. WE MAY USE AND DISCLOSE YOUR PROTECTED HEALTH INFORMATION (PHI) IN THE FOLLOWING WAYS 1. Treatment. Our agency may use your PHI to treat you. For example, your doctor may ask you to have laboratory tests (such as blood or urine tests) to clear you for surgery and we will receive the results of the tests and notify your surgeon and the hospital of the results. Many of the people who work for FULTON COUNTY OFFICE FOR AGING– including, but not limited to, our nurses, clerical staff and technicians – may use or disclose your PHI in order to assist others in your treatment. Additionally, we may disclose your PHI to others who may participate in your care, such as medical specialists you may be referred to for treatment or pharmacists who provide your medications. 2. Payment. FULTON COUNTY OFFICE FOR AGING may use and disclose your PHI in order to bill and collect payment for the services and items you may receive from us. For example, we may contact your health insurer to certify that you are eligible for benefits (and for what range of benefits), and we may provide your insurer with details regarding the diagnostic testing that has been ordered for you to determine if your insurer will cover, or pay for, your testing. We also may use and disclose your PHI to obtain payment from third parties that may be responsible for such costs. We may use your PHI to bill you directly for services. 3. Health Care Operations. FULTON COUNTY OFFICE FOR AGING may use and disclose your PHI to operate our business. As examples of the ways in which we may use and disclose your PHI for our operations, our agency may use your PHI to evaluate the quality of care you received from us, or to conduct cost-management and business planning activities for our agency. 4. Appointment Reminders: Our agency may use and disclose your PHI to contact you and confirm a scheduled appointment. 5. Release of Information to Family/Friends. Our agency may release your PHI to a friend or family member that is involved in your care, or who assists in taking care of you. For example, a friend may drive you to and home from our laboratory draw station. If you need to return for additional blood draws, we may have to tell your driver. Therefore, some of your PHI may be shared. 6. Disclosures Required By Law. Our agency will use and disclose your PHI when we are required to do so by federal, state or local authorities. D. USE AND DISCLOSURE OF YOUR PHI IN CERTAIN SPECIAL CIRCUMSTANCES The following categories describe unique scenarios in which we may use or disclose your PHI: 1. Public Health Risks. FULTON COUNTY OFFICE FOR AGING may disclose your PHI to public health authorities that are authorized by law to collect information for the purpose of:
2. Health Oversight Activities. FULTON COUNTY OFFICE FOR AGING may disclose your PHI to a health oversight agency for activities authorized by law. Oversight activities can include, for example, investigations, inspections, audits, surveys, licensure and disciplinary actions; civil, administrative, and criminal procedures or actions; or other activities necessary for the government to monitor government programs, compliance with civil rights laws and the health care system in general. 3. Lawsuits and Similar Proceedings. FULTON COUNTY OFFICE FOR AGING may use and disclose your PHI in response to a court or administrative order, if you are involved in a lawsuit or similar proceeding. We also may disclose your PHI in response to a discovery request, subpoena, or other lawful process by another party involved in the dispute. 4. Law Enforcement. We may release PHI if asked to do so by a law enforcement official:
5. Deceased Patients. FULTON COUNTY OFFICE FOR AGING may release PHI to a medical examiner or coroner to identify a deceased individual or to identify the cause of death. If necessary, we also may release information in order for funeral directors to perform their jobs. 6. Research. FULTON COUNTY OFFICE FOR AGING may use and disclose your PHI for research purposes in certain limited circumstances. We will obtain your written authorization to use your PHI for research purposes except when: (a) our use or disclosure was approved by an Institutional Review Board or a Privacy Board; (b) we obtain the oral or written agreement of a researcher that (i) the information being sought is necessary for the research study; (ii) the use or disclosure of your PHI is being used only for the research and (iii) the researcher will not remove any of your PHI from our agency; 7. Serious Threats to Health or Safety. FULTON COUNTY OFFICE FOR AGING may use and disclose your PHI when necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. Under these circumstances, we will make disclosures to a person or organization able to help prevent the threat. 8. National Security. FULTON COUNTY OFFICE FOR AGING may disclose your PHI to federal officials for intelligence and national security activities authorized by law. We also may disclose your PHI to federal officials in order to protect the President, other officials or foreign heads of state, or to conduct investigations. 9. Inmates. FULTON COUNTY OFFICE FOR AGING may disclose your PHI to correctional institutions or law enforcement officials if you are an inmate or under the custody of a law enforcement official. Disclosure for these purposes would be necessary: (a) for the institution to provide health care services to you, (b) for the safety and security of the institution, and/or (c) to protect your health and safety or the health and safety of other individuals. 10. Workers’ Compensation. FULTON COUNTY OFFICE FOR AGING may release your PHI for workers’ compensation and similar programs. E. YOUR RIGHTS REGARDING YOUR PHI You have the following rights regarding the PHI that we maintain about you: 1. Confidential Communications. You have the right to request that our agency communicate with you about your health and related issues in a particular manner or at a certain location. For instance, you may ask that we contact you at home, rather than work. In order to request a type of confidential communication, you must make a written request to our Privacy Officer, at the address on this notice, specifying the requested method of contact, or the location where you wish to be contacted. Our agency will accommodate reasonable requests. You do not need to give a reason for your request. 2. Requesting Restrictions. You have the right to request a restriction in our use or disclosure of your PHI for treatment, payment or health care operations. Additionally, you have the right to request that we restrict our disclosure of your PHI to only certain individuals involved in your care or the payment for your care, such as family members and friends. We are not required to agree to your request; however, if we do agree, we are bound by our agreement except when otherwise required by law, in emergencies, or when the information is necessary to treat you. In order to request a restriction in our use or disclosure of your PHI, you must make your request in writing to our Privacy Officer, at the address on this notice. Your request must describe in a clear and concise fashion:
3. Inspection and Copies. You have the right to inspect and obtain a copy of the PHI that may be used to make decisions about you, including patient medical records and billing records. You must submit your request in writing to our Privacy Officer, at the address on this notice, in order to inspect and/or obtain a copy of your PHI. FULTON COUNTY OFFICE FOR AGING may deny your request to inspect and/or copy in certain limited circumstances; however, you may request a review of our denial. 4. Amendment. You may ask us to amend your health information if you believe it is incorrect or incomplete, and you may request an amendment for as long as FULTON COUNTY OFFICE FOR AGING maintains the information. To request an amendment, your request must be made in writing and submitted to our Privacy Officer, at the address on this notice. You must provide us with a reason that supports your request for amendment. FULTON COUNTY OFFICE FOR AGING will deny your request if you fail to submit your request (and the reason supporting your request) in writing. Also, we may deny your request if you ask us to amend information that is in our opinion: (a) accurate and complete; (b) not part of the PHI kept by or for the agency; (c) not part of the PHI which you would be permitted to inspect and copy; or (d) not created by our agency, unless the individual or entity that created the PHI is not available to amend the information. 5. Accounting of Disclosures. All patients utilizing our services have the right to request an “accounting of disclosures.” An “accounting of disclosures” is a list of non-routine disclosures our agency has made of your PHI for non-treatment or operations purposes. Use of your PHI as part of the routine care in our agency is not required to be documented for “accounting of disclosures”. For example, the laboratory sharing PHI with the doctor; or the billing department using your PHI to file your claim. To obtain an accounting of disclosures, you must submit your request in writing to our Privacy Officer, at the address on this notice. Requests for an “accounting of disclosures” must state a time period no longer than six (6) years from the date of disclosure and may not include dates before April 14, 2003 6. Right to a Paper Copy of This Notice. You are entitled to receive a paper copy of our notice of privacy practices. To obtain a paper copy of this notice, contact our Privacy Officer, at the address on this notice 7. Right to File a Complaint. If you believe your privacy rights have been violated, you may file a complaint with FULTON COUNTY OFFICE FOR AGING or with the Secretary of the Department of Health and Human Services. To file a complaint with our agency, contact our Privacy Officer, at the address on this notice. All complaints must be submitted in writing. You will not be penalized for filing a complaint. 8. Right to Provide an Authorization for Other Uses and Disclosures. FULTON COUNTY OFFICE FOR AGING will obtain your written authorization for uses and disclosures that are not identified by this notice or permitted by applicable law. Any authorization you provide to us regarding the use and disclosure of your PHI may be revoked at any time in writing. After you revoke your authorization, we will no longer use or disclose your PHI for the reasons described in the authorization. Again, if you have any questions regarding this notice or our health information privacy policies, please contact: Privacy Officer
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